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Corona Virus: What we’re doing about it.

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Att: Our valued customers,

In these unsettling times, with the Corona Virus impacting all levels of society both in health terms, and in terms of the risk mitigations being appropriately pursued by business, we felt it timely to communicate to our customers a little about what PorterVac is doing to both protect our customers, and our team while trying to responsibly continue to deliver service to clients.

What we are doing:

  • Gutter cleaning work will be completed with no direct customer contact. Please don’t consider us rude, but we’ll be trying to work on your roof without the need to shake hands and we will minimise the need for face to face contact. If the need to communicate with you arises, we will maintain a minimum 2-metre distance.
  • Rather than pay cash on-site, we ask that you please pay for your gutter cleaning either by Eftpos on the day or our preferred method is payment on the phone by credit card (we will contact you to facilitate this).
  • All non-urgent repairs or jobs involving the need for us to enter the home are being reviewed, while we assess the situation and the need to maintain these risk mitigation measures. We will be in contact with you to discuss sensible risk mitigations before we commence work.
  • Our team are being provided with hand sanitisers, and face masks where they need to meet with other members of the public or clients (kept to a minimum), to support the reduced chance of transmission, and as always – will be washing hands thoroughly before and after each job.

In summary, if you have a Gutter Cleaning job booked in with us, we expect to be able to complete the job as scheduled, but if your job involves more involved repairs, we’ll be in touch before we begin to discuss measures to ensure we are looking after you, and our team members.

We have implemented these measures as a sensible risk precaution, but we’ll be reviewing these daily as news and notifications from the relevant health authorities continues to provide us with guidance on the best approach to managing this serious problem.

We thank you for your co-operation and understanding during this difficult time.

Dave Porter
Owner, PorterVac and Royce Roofing

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our happy clients say

I am very pleased to finally see an Australian company where each person I interact with is polite, mannerly and efficient at the same time. Really wish more companies were like this! I had Ira come out to give me a quote and he was extremely polite, professional and a pleasure to deal with. Happy to vouch for the company… And hope you guys be a model to other businesses.!
Ann Samuel
Ann Samuel
Portervac are a professional, efficient, excellent and reliable company to deal with. I was kept in the loop from the first phone call to them, with emails and calls. I was even sent a video about the steps they take in keeping you safe from COVID-19 whilst they are on site. I was very impressed with the excellent service received from Corey who attended to perform the work.
Susan Chugg
Susan Chugg
Met Corey over the weekend. He was very professional and talked me through what he would be doing to get my gutters cleaned. Knew his stuff and got the job done without any fuss. He also gave me an update and some commentary on the roof condition when he was done. No mess was left behind and very personable guy. Well done keep up the great work. See you at the next gutter vac. Would highly recommend!
Jamille Allouche
Jamille Allouche
Many thanks to Glenn for such friendly, thorough and efficient service and cleaning of our gutters today. It was a big job after a few years of neglect but he did a fantastic job. He also went above and beyond to clean up afterwards and our driveway and front steps are looking tidier than when he arrived. Highly impressive customer service-thank you! Another thanks now also to Jack and Dale who came back and did the huge roof repair and restoration work for our house and garage. They did a thorough and professional job and a big cleanup at the end. Very efficient and friendly service, thank you.
Kate M.
Kate M.
Used PorterVac to clean our gutters on the recommendation of a mate. Could not be happier with the service they provided, from end-to-end. Friendly phone staff when booking appointment, day-before email very informative, the post-service report and photos of workmanship are a great idea and the actual cleaning/inspection service itself was excellent. Big thumbs up to Jason who performed the service on the day and did a great job of cleaning my filthy gutters. Who knew the best lawn on my property was growing on the roof? Cheers.
Matthew French
Matthew French
Corey was brilliant from start to finish. He came and quoted us after hours so we could speak to him face to face and answered all our questions, he was incredibly friendly and knowledgeable. He arrived early and did a fantastic job, cleaned the gutters and down pipes, did a full roof inspection and even fixed one of our cracked tiles. He also invoiced exactly what was quoted. He's made a customer for life, wouldn't use anyone else now.
MissPandoraC
MissPandoraC
Good work by professionals. Pictures are taken before the cleaning is done and after a report will be sent to you after the job is done with the photos in a weeks time. Better to get an established company to do the work at a decent price, than to get some unknown not knowing what you will end up with.
Raj Manawadu
Raj Manawadu
Good to have PorterVac to get my gutter cleaned. They had pretty good reviews on Google. Called up and they sent a person on the next day the job was done. Got the report with before and after photos. Before photos weren't much clear and the cost is similar to a few other vacuum gutter clearers but nevermind they did a really good job.
Sanjiv Rajendran
Sanjiv Rajendran
Fantastic work, always on time. Clean and professional service.
Steve Baldock
Steve Baldock
We couldn't be happier. From the start to finish of the job Dale and the team couldn't have been more helpful, the results exceeded all of our expectations.
Jodi Hockley
Jodi Hockley
Great service and job well done! Turned up on time for quote and job. All works completed professionally with photos of work done. Highly recommend!
Robert Stephenson
Robert Stephenson
These guys were incredible! We had Matt come out to do a gutter clean. He was punctual, friendly and so professional. He did an amazing job and gave us a free roof inspection (as well as fixing up a few small issues for us at no extra cost!), which was much needed for our house as we'd only moved in recently, so it was good to get an overview of how the property was going. I'd definitely use these guys again. Their cost was more than reasonable for a double-storey clean and Matt was so patient and knowledgeable, taking his time to answer all my questions. Thanks Matt and PorterVac! We'll see you again in the near future!
Felicia Eng
Felicia Eng
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