Question # 1: Are your staff fully insured and qualified?
Working at heights can be dangerous. If someone who is not insured gets hurt on your property you could be in all sorts of legal hot water. Plus if your home is damaged because of negligence on the part of the contractor you will be left with the repair bill if the contractor was not insured. Never hire a gutter cleaner who is not insured.
Question # 2: Are your staff fully qualified?
It takes a lot of training and experience to work safely and productively on pitch roofs. People who are not quailed roof tilers can cause a lot of damage to your roof tiles by stomping around and not knowing the right places to stand. You must ensure that anyone who will work on your roof is fully qualified. All Porter Vac gutter cleaners are fully qualified roof tilers and have at least 5 years experience in the roofing industry. So you can be sure the people on your roof know what they are doing.
Question # 3: Do you inspect the roof while you are cleaning out the gutters?
Often many expensive repairs on your roof can be avoided by having a regular inspection. Because Porter Vac gutter cleaners are qualified tradesmen we provide a complete onsite roof inspection every time we clean your gutters. This means many small issues can be fixed on the spot and more serious problems can be diagnosed and seen to before they become expensive and time consuming to fix.
Questions # 4: What will you do if your staff breaks a tile?
This is a tricky one because if you hire someone who doesn’t know what they’re doing, anytime they cause damage or break tiles while cleaning your gutters they are likely to hide the damage as they have no way of fixing it. Though this rarely ever happens, if a Porter Vac gutter cleaner was to cause absolutely any damage to your roof tiles we have the experience and skill set to fix it immediately. If you do not have any replacement tiles on hand we will do a temporary fix and return within 48 hrs with the right tile to leave your roof as good as new. This is something you need to very careful of if using a handyman or gardener to clean your gutters.
Question # 5: What safety procedures do you follow?
You must ensure that the company you hire protects its staff and requires them to follow all industry safety standards. Porter Vac Gutter Clearers go through regular safety training and have all equipment on hand to safely tackle any job, so we don’t inconvenience you with multiple visits.
Question # 6: Will you clean up any mess that comes down from the roof?
You’d be surprised how many companies will clean out gutters and down pipes only to leave the mess strewn all over your property. Because we use high-powered vacuum suction technology we capture 99.9% of the mess we remove and then provide a thorough clean of any debris that we miss before leaving your premises.
Question # 7: What type of equipment do you use?
Some companies clean by hand, some use blowers or pressure cleaners, and some use vacuum suction technology. We have developed our own cutting edge, high power vacuum gutter cleaners that are specially designed to capture the maximum amount of dirt, leaves and debris of any machine on the market.
Question # 8: Do you provide a fixed price quote upfront?
You want to know exactly what you are paying before you start. Many times the price a company quotes on their website or over the phone is not what you will pay in the end. When providing quotes over the phone I aim to get as much information as possible about the property, roof access, roof pitch and an estimate of the amount of build up in your gutters. I then inspect the property roof using Google Maps so that the price I quote over the phone is the price you pay in over 95% of cases. Then on arriving at your property we will do an initial inspection to confirm the quote and fix the price you pay before beginning work.
Question # 9: What type of payment do you accept?
This is a simple one that is often overlooked as many companies will arrive at you house and only be able to accept cash. Porter Vac offers our clients 3 easy payment options on the day of service. Cash, Cheque or EFT. You now know much more than the average property owner about how to protect your gutters and choose a quality company to clean them.
At Porter Vac, our experienced team of qualified roof tilers and roof gutter cleaning professionals can ensure your gutters are cleaned quicker, without any mess and at cheaper costs! We provide the total roof maintenance package in Melbourne as we provide professional roof gutter cleaning as well as roofing repairs.